Source: 🛜 Zillow Terms of Use
Source: 📥 Zillow Terms of Use — Captured March 28, 2026
Note: 📒 Screenshots 💁🏻♀️ in this chapter were captured on March 30, 2026.
A Scavenger Hunt
2. Zillow Companies’ Brands and Businesses.
We operate the following affiliated brands, any use of any of the Services provided by the following affiliated brands is subject to these Terms of Use: (a) Zillow; (b) Trulia; (c) Hotpads; (d) StreetEasy; (e) Out East; (f) Zillow Group Marketplace; (g) Mortech; (h) Zillow Homes; (i) Zillow Media Experts; (j) Follow Up Boss by Zillow; (k) Zillow New Construction; and (l) Zillow Rentals. Services offered by each of these Zillow Companies may be subject to additional terms of use as available on their respective websites, networks, mobile applications, or otherwise.
Source: 💁🏻♀️ Zillow Terms of Use — 2. Zillow Companies’ Brands and Businesses.
I am sent on a scavenger hunt to find any additional terms in a location named “or otherwise.”
The Unnamed Authorizations
4(A). Use of the Services.
If you are a real estate or mortgage professional acting in your professional capacity, you may additionally use the Services to provide information, to the extent permitted by applicable law, to your clients and to take actions on behalf of your clients (“Pro Use”). If you use the Services for a Pro Use, you represent and warrant that you have obtained all required authorizations and consents from your client.
Source: 💁🏻♀️ Zillow Terms of Use — 4(A). Use of the Services; Restrictions.
I am in the dark on what “all required authorizations and consents” encompasses.
Blank Check III
7. User Materials.
A. UGC Definition; License Grant. Certain portions of the Services may allow users to upload or otherwise provide the Zillow Companies images, photos, video, data, text, listings, and other content (“User Materials”). Absent any additional terms provided in your Product’s Terms, by uploading or otherwise providing User Materials to the Services, you grant us an irrevocable, perpetual, royalty-free worldwide license…
Source: 💁🏻♀️ Zillow Terms of Use — 7. User Materials.
The acronym UGC is undefined. It is User-Generated Content.
Jean Scott Homes creates its own User Materials using its own resources. Zillow grants itself an irrevocable, perpetual, royalty-free worldwide license without consideration.
A Blank Contract
12. Deactivation/Deletion/Changes to Agreement.
We reserve the right to change these Terms of Use at any time in its sole discretion on a going-forward basis, and we will make commercially reasonable efforts to notify you of any material changes to these Terms of Use. Your continued use of the Services after any updates are effective will represent your agreement to the revised version of the Terms of Use and will constitute acceptance of, and agreement to, any such changes. You further waive any right you may have to receive specific notice of such changes to these Terms of Use. You are responsible for regularly reviewing these Terms of Use.
Source: 💁🏻♀️ Zillow Terms of Use — 12. Deactivation/Deletion/Changes to Agreement.
Zillow changes the Terms of Use, purportedly a binding contract, and promises “commercially reasonable efforts” to notify its customer. Then, on her behalf, it waives her right to receive said notice.
I am expected to monitor this 7,891-word document with 80 cross-references for changes. Assuming I do find changes, it is too late. They have already been published, and “continued use of the Services after any updates are effective… will constitute acceptance.” Jean Scott Homes uses Follow Up Boss — calls, texts, emails, and notes — continuously.
Zillow has effectively given itself a blank contract with its customer’s signature. It can write in changes at any time and without notice.
Indemnification II
14. Indemnification.
You agree to indemnify, defend, and hold harmless the Zillow Companies, our affiliates, and our respective directors, officers, employees, and agents from any and all claims and demands made by any third party due to or arising out of: (a) your access to or use of the Services; (b) your breach of these Terms of Use; (c) your violation of any law or the rights of a third party; (d) any dispute or issue between you and any third party; (e) any User Materials you upload to, or otherwise make available through, the Services…
Source: 💁🏻♀️ Zillow Terms of Use — 14. Indemnification.
This provision is repeated throughout Zillow’s policies and terms.
In the event Zillow incurs a third-party legal liability arising from a customer’s use of the Services or uploaded User Materials, it offloads that liability to its customer. She does not know the first thing about it. She is just trying to earn a living and is using the service as it is designed to be used.
An Interception Provision
19. Consent to Communications.
We also use the Communications Service to track phone calls and text messages between you and real estate professionals so that we and the real estate professional can access certain details about the contact. As part of this process, we and the Communications Service will receive in real time, and store, data about your call or text message, including the date and time of the call or text message, your phone number, and the content of the text message. You consent to these practices by us and the Communications Service.
Source: 💁🏻♀️ Zillow Terms of Use — 19. Consent to Communications.
This purported consumer consent is submerged at word 6,955 (88%) of a 7,891-word policy, which is hyperlinked at the bottom of the Sign In page.
A Change Without Notice
The following clause was added to the Zillow Terms of Use between March 28, 2026, and Nov. 7, 2026. However, both versions state at the top of the page, “Updated October 28, 2025.”
Nov. 7, 2026 Version
19. Consent to Communications.
Consent to Receipt and Recording of Communications. You agree that Zillow Companies may email, call and/or send text messages to the email address and telephone number(s) provided by you, or via in-app features, including calls and text messages using an automatic telephone dialing system and/or an artificial or prerecorded voice (“Other Messages”). Other Messages may include transactional or service-related messages and other messages as described in the Privacy Notice. You further agree that such emails, calls and/or text messages may constitute advertising or telemarketing (e.g., Zillow may email, call, or text with information about new service offerings available to you). You understand that agreeing to receive Other Messages that constitute advertising or telemarketing is not a condition to purchase. Message and data rates may apply. Message frequency varies based on your account activity and service interactions with Zillow Companies. To opt out of text messages at any time, reply STOP to cancel. For assistance, reply HELP or contact Customer Support at care@zillowgroup.com. Carriers are not liable for delayed or undelivered messages. You further agree that calls between you and Zillow Company employees may be recorded for quality control, training, and other internal business purposes.
Source: 📥 Zillow Terms of Use — Captured March 28, 2026
Source: 📥 Zillow Terms of Use — Captured Nov. 7, 2026
Note: 📒 The date captured is in the top right-hand corner of both PDFs.
Note: 📒 19. Consent to Communications. begins at the bottom of page 17 of both PDFs.
Updated June 30, 2026
A HAR file, or HTTP Archive file, is generated by modern web browsers to capture the code, data, and communications they receive from a web server. It includes data not otherwise visible to a visitor reading her screen.
According to the HAR file, the Zillow Terms of Use was modified on June 30, 2026, at 11:41 a.m. PDT.
Source: 📥 Zillow Terms of Use HAR File — Nov. 7, 2026
Note: 📒 Open the HAR file in a plain text editor and search for the string: \"article:modified_time\" content=\"2026-06-30T18:41:33+00:00\"
The Nov. 7, 2026, version does not even contain the word “June.”
Source: 📥 Zillow Terms of Use — Captured Nov. 7, 2026
Article text and tables licensed under CC BY 4.0. Source documents belong to their owners.
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