By Thomas Scott
Editor, JeanScottHomes.com
Operations and Technology Manager, Jean Scott Homes
📆 November 9, 2026
Today, Jean Ann Scott, LLC, doing business as Jean Scott Homes, publishes its investigation into Zillow Group, Inc. (NASDAQ: ZG). It documents Zillow’s usurpation of consumer privacy and Jean Scott Homes’ intellectual property.
Who’s Who
Jean Scott founded Jean Scott Homes in 2007 in Oviedo, Florida. The team of real estate professionals is affiliated with Keller Williams Advantage Realty.
Jean Scott is a Florida Real Estate Sales Associate and the owner of Jean Ann Scott, LLC. She leads Jean Scott Homes’ real estate practice, focusing on client relationships, high ethical standards, and confidentiality. The National Association of REALTORS® Code of Ethics sets the floor.
I am Thomas Scott, a Florida Real Estate Sales Associate, and Jean Scott Homes’ Operations and Technology Manager since 2012. I graduated with honors from Brooklyn Technical High School’s Aeronautical Engineering program and from Long Island University College of Pharmacy. I was a Florida-licensed pharmacist for 24 years, retail pharmacy manager for 20 years, and retired with my license in good standing. I brought three decades of training and experience in business management, science, and technology to my role, along with a penchant for engineering.
Zillow Group, Inc. is a publicly traded company headquartered in Seattle, Washington, and registered with the Florida Department of State as a Foreign Profit Corporation.
As the most visited real estate app and website in the United States, Zillow connects hundreds of millions of consumers with innovative technology, trusted agents and loan officers, and seamless digital solutions.
Source: 🛜 About Zillow Group, Inc. — NASDAQ
What Happened
At the center of this investigation is Zillow’s unauthorized access to and retention of Jean Scott Homes’ intellectual property (IP). Jean Scott Homes entrusted that IP to Follow Up Boss. Follow Up Boss is a customer relationship and real estate transaction management platform purchased by Zillow Group on Dec. 8, 2023. Most importantly, it is a business phone service.
When Zillow Group acquired Follow Up Boss, both companies made explicit promises to real estate professionals. They promised that the data in Follow Up Boss belongs to those professionals and cannot be accessed by Zillow without consent.
On Oct. 15, 2025, Zillow announced sweeping updates to its policies and terms that, among other provisions, granted itself “a non-exclusive, non-transferable... worldwide, royalty-free license to host, copy, process, transmit, and otherwise use Customer Data” — Jean Scott Homes’ IP.
These provisions conflict with the best interest of Jean Scott Homes and its customers. I had until Nov. 15, 2025, to contract with a new vendor for these services and retrieve Jean Scott Homes’ IP from Follow Up Boss. By Oct. 28, 2025, I discovered that I had already been locked out of retrieving Jean Scott Homes’ most valuable IP.
That IP spans call records, recordings, transcripts, AI summaries, and text messages. It also holds notes, emails, and transaction files, some dating to 2007. Together, those records hold nearly two decades of proprietary business intelligence.
Zillow continues to actively obstruct Jean Scott Homes’ access to its own IP, undermining its ability to operate and compete.
Chapter 1: The Heart of the Matter
Disclosures:
- I have a financial interest in Jean Scott Homes. I am Jean Scott’s husband.
- Neither Jean Scott nor I have an equity or short position in Zillow Group, Inc., its competitors, or in any public company in the real estate sector.
- AI was used as an analytical, editorial, and research tool.
Contact: corporate@jeanscotthomes.com
Creative Commons Attribution 4.0 International:
The text and tables of this investigative article, every chapter included, are licensed under Creative Commons Attribution 4.0 International (CC BY 4.0). Copy and share them for any purpose with credit to Jean Ann Scott, LLC (https://corporate.jeanscotthomes.com/). Source documents shown in the article belong to their owners and are not covered.
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