10. Jean Scott Makes a Personal Request

📆 January 15, 2026

Jean Scott Calls Follow Up Boss

Jean Scott calls Follow Up Boss directly, making a personal request for help recovering Jean Scott Homes’ missing IP. A product support expert takes down all the information and escalates the matter to management.

I Follow Up in Writing

I send a follow-up email to the product support expert that includes the data format for Jean’s request, the minilibrary or JSON. I list what Jean is requesting: call recordings in their original audio format, every text message with its full content, all notes, and every data field in each contact record.

I write that we have about 350 real estate transactions and associated communications documented in the system and that Florida Statute 475.5015 and FREC Rule 61J2-14.012 require us to retain all records for five years. That includes call recordings and summaries that were kept as contemporaneous notes, and text messages.

I offer to pay up to $400 for the engineering time and request a response in writing.

Source: 📧 Follow Up Boss Data Request — Jean Scott Homes Email Thread — Jan. 15–23, 2026 (on file)

Note: 📒 Emails referenced in this chapter are in the same email thread with multiple subject lines.

📆 January 16, 2026

Follow Up Boss Responds

Follow Up Boss Support responds that the matter is being forwarded to its legal team.

Formal Notice to Preserve Evidence

This is not going in the direction that Jean is hoping for. I formally place Follow Up Boss and Zillow on notice that there will be litigation pending should we not come to a resolution and that they are to preserve all data and evidence.

📆 January 21, 2026

Zillow Group Legal Department Responds

Zillow Group Legal Department states that all data belonging to the Jean Scott Homes Follow Up Boss user account was permanently deleted from its system on or about Nov. 25, 2025, per my prior request.

Additionally, in part:

The record retention requirements under Fl. Stat. Ann. sec. 475.1505 do not apply to internal platform metadata or call records. We previously provided you with a csv file of the data we maintain and make available to FUB customers in the ordinary course. We decline to produce any additional data or information absent valid legal process.

My Response to Zillow Group Legal Department

I do not believe that the data has been permanently deleted, citing AWS S3 Glacier, AWS’s archive data storage.

The “Mutual Customer” is a fabrication. Jean Scott Homes has no mutual-customer sharing agreement with any Zillow Group entity.

Zillow Group Legal Department cites Florida Statute 475.1505. It does not exist. I reiterate the recordkeeping requirements of Florida Statute 475.5015.

I assert that Zillow retains the IP of Jean Scott Homes, its competitor, and has all the benefits of that intelligence. Jean Scott Homes is without the benefit of its work and its intelligence. It cannot compete effectively.

I assert Jean Scott Homes’ ownership of its IP with supporting facts.

Additionally, I write:

Real estate agents’ biggest competitor buys the real estate CRM business they use for $500,000,000 in 2023. I’d estimate the value of FUB as a business, $50,000,000 on a good day? The other $450,000,000 was to obtain its customers’ data who are also your competitors.

📆 January 23, 2026

Zillow Group Legal Department Responds

The Zillow Group Legal Department has no additional information that it can provide at this time. Further communication may not receive a response. Legal counsel is welcome to contact the department.

My Last Personal Reply to the Zillow Group Legal Department

We will be in touch. Good luck.

Chapter 11: Legal Counsel Sends a Demand Letter

Chapter 9: The Aftermath: Three Engines Out